Refund policy

Due to the nature of the business services being offered, all customized products are not eligible for return.  Avey Creations takes pride in providing excellent customer support and ensuring you receive the product in the way you intended.  We will work with you to ensure any discrepancies are taken care of and you are happy with the final product. 

You can always contact us for any questions/concerns at support@aveycreations.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Exchanges will not be offered simply due to the customization nature of the products we offer.  If a product you receive is not up to your acceptance criteria, we will do what is right and send out a replacement.

Refunds
Refunds will not be offered once a sale is final.  If your customer experience falls short of expectations, we will do our best to resolve the issue.  That resolution could be offering a partial refund for the product ordered or providing a discounted voucher on your next purchase.